🔄 Returns & Refunds Policy | Ship N Shop UK

Last updated: 18 August 2025

At Ship N Shop, your satisfaction is our top priority.
We understand that sometimes things don’t go as planned — and we’re here to make your return or refund process as smooth and fair as possible.

📦 Returns

You may return eligible items within 14 days of receiving your order.

To qualify for a return:

  • Items must be unused, unopened, and in their original packaging.

  • Please include your order number or proof of purchase in your return request.

⚠️ Non-returnable items:
For safety and hygiene reasons, we cannot accept returns on:

  • Screen protectors (once applied)

  • Earbuds, cleaning kits, or other personal-use accessories

💰 Refunds

Once we receive and inspect your return, we’ll email you to confirm whether your refund has been approved or declined.

If approved:

  • Your refund will be issued to your original payment method within 7–10 working days.

  • You’ll receive an automatic confirmation once the refund is processed.

Please note:

  • Shipping fees are non-refundable unless the item was faulty, damaged, or incorrectly sent.

  • Refund processing times may vary depending on your payment provider.

🔁 Exchanges

We currently do not offer direct exchanges.
If you’d like to replace an item (for example, a different size or model), simply:

  1. Return your unwanted item for a refund, and

  2. Place a new order for the correct item.

⚙️ Faulty or Damaged Items

If your order arrives faulty, damaged, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly:

  1. Email us a brief description of the problem.

  2. Include clear photos or a short video showing the defect or damage.

Once reviewed, we’ll offer one of the following:

  • A replacement, or

  • A full refund, depending on your preference.

💬 Contact Us

Our customer support team is here to help — friendly, fast, and UK-based.

  • 📧 Email: support@shipnshop.co.uk

  • 💬 WhatsApp: 07940923286

  • ⏰ Response time: within 24 hours (Mon–Fri)

✅ Ship N Shop Promise

We’re committed to providing reliable accessories, fast delivery, and fair after-sales service.
Your peace of mind matters to us — and we’ll always do our best to make things right.

Thank you for shopping with Ship N Shop 💙